Contact with family and friends

Resident’s family and friends are encouraged to visit and/or maintain contact by letter or telephone when visiting is not possible. Some residents pay to have their own personal telephone line to their room and there is some access to the internet. When necessary, staff will offer to assist the residents to respond to letters and the telephone and a cordless telephone enables all residents to receive incoming calls if they wish to take the call in their rooms for added privacy.

Visitors will be welcome at all reasonable times and are asked to use the disinfecting gel at the door on arrival. For security and Fire safety reasons, visitors should sign the visitor’s book at each visit and on departure.
The external door is locked as dusk approaches but a bell which sounds throughout the home can be activated at the entrance to 50 Upgang Lane, which will alert staff to waiting visitors.
Residents have the right to refuse to see any visitor and this right will be respected by staff.

Within the home there are various systems which ensure that monitoring is maintained on all the home’s services and procedures. There is a regular Quality audit and Service users, relatives, doctors, nurses and social workers are all invited to comment, in writing, at this audit. Results and action plans are fed back to all participant groups. Comments and suggestions for improvement are welcome at any time either in writing or discussion with senior staff at Peregrine House.

If a resident wants to be self-medicating and it is safe for them to do so, then all help and advice is given. Otherwise all drugs will be managed by the staff and dispensed and ordered for residents under the instructions of the Doctor. Any resident may see their doctor in private at any convenient time.

Peregrine House is a smoke free environment for the safety and comfort of all. Arrangements are made for those who need to smoke and supervision is provided if considered necessary.

Religion (Worship / Attendance at Religious Services)

Residents may attend religious services either within or outside the home as they so desire. If services are outside the home, the residents should, as appropriate, arrange for their own transport and accompaniment with friends or relatives.

Residents have the right to meet privately with clergy of their own denomination at any reasonable time.

Whilst we acknowledge the fact that many people have pets for company during their lifetime and that they may wish to bring an animal with them when they move, the management has a responsibility to all the residents with regard to Health and Safety. Unfortunately, therefore, pets are discouraged..